Following recent announcements by the FCA to propose permanent changes of the mass-marketing of speculative illiquid securities, the decision has been made for DP Crowd to cease all FCA regulated activity with immediate effect.

We understand this news may be unexpected, but we want to assure you that all investments made to date remain valid and in line with the terms and conditions they were purchased under.

Although DP Crowd will no longer be an Appointed Representative of ShareIn Ltd, who is authorised and regulated by the Financial Conduct Authority (603332), until otherwise advised the existing platform will remain in place to allow you to access your account to monitor the progress of investments and receive updates. Longer term arrangements will be made for your existing investments to be direct with your product provider. Any proposed returns for investments and any return of capital will longer term be made direct and not via the platform and we will notify you at the time of any change.

We understand you may have questions and some frequently asked questions are shown below.

If you have any further questions or concerns investors should get in touch via the messaging system on the platform or direct to [email protected], please note ShareIn Ltd has access to this so will be able to pick up communication with you directly as required.

Many thanks for your support

DP Crowd Team

I have investments on the platform, can I get my money back?

All current investments made via the DP Crowd platform remain valid and will continue under the terms set out when you invested (Capital is at Risk). ShareIn will work with DP Crowd to ensure payments will for now continue to be paid as expected via the platform to your portfolio wallet. Longer term DP Crowd will contact you regarding your investments and arrangements will be made whereby you will be paid direct

I have recently just invested via the platform what happens next?

If you have recently invested via the platform and the investment was completed, this investment will continue under the terms set out when you invested (Capital is at Risk).

If you have recently invested and the investment has not been completed, then we will return your subscription to your wallet, from here you will be able to drawdown funds to your own bank account.

If the investment was an ISA investment, funds will be returned to your IFISA wallet from where you can either drawdown funds to your bank account (please note you will lose your ISA wrapper) or transfer funds to a new ISA provider (keeping money in the ISA wrapper).

How will you update me on my investments?

The platform will in the short term remain accessible to you, you will continue to be able to Log In to your account and view your investments. DP Crowd will continue to provide updates direct via e-mail,.. Your investments will continue under the terms set out when you invested. Arrangements are being made for longer term access to your investments and we will notify you ahead of any changes being made.

I’ve got money in my general wallet on the platform, what do I do?

You are able to withdraw all money from your general DP Crowd wallet.

  • Log in to your account
  • Visit your portfolio
  • If you already have a bank account attached to your account simply withdraw funds
  • If you do not have a bank account attached, please add this using the link on the left-hand side of your portfolio. Please note the bank account must be in your name. Then you can withdraw your money.

I have money in my IFISA wallet, what do I do?

You have a couple of options available to you if you have funds in your IFISA wallet.

  • Withdraw the funds to your bank account. If you opened your ISA account this year the cash can be withdrawn and used instead in another ISA wrapper and your allowance is not impacted. If the cash relates to prior year ISA then to maintain the tax wrapper the funds should be transferred to another ISA Manager.
  • Transfer funds to a new ISA provider.

How to transfer money to a new ISA provider?

  • You should identify a new ISA provider and make an ISA transfer in request with them. This can be any sort of ISA, it doesn’t need to be an IFISA.
  • DP Crowd may be able to provide some ISA manager suggestions. These will merely be suggestions to provide you with possible options and are not recommendations and it remains your decision on which ISA solution is suitable for you.
  • The new ISA manager will send required paperwork to [email protected]
  • Once the paperwork is processed you will receive a message to approve the transfer out via the platform.
  • Following your approval ShareIn will process the request and transfer funds to your new ISA Manager.

Is there any change to my ISA investments?

All current investments made within an IFISA will continue under the terms set out when you invested (Capital is at Risk). Your ISA will remain within the tax wrapper unless you choose to withdraw your money directly into your bank account.

I have an ISA transfer in progress, what should I do?

We are not taking any new subscriptions or accepting any ISA transfers. We would advise you contact your existing ISA manager to cancel any ISA transfer request. If the transfer has already been processed by your existing ISA manager, we will not process the payment and funds will be returned to sender.

Can I still invest with DP Crowd?

DP Crowd will no longer be undertaking any FCA regulated investment activity on this platform.

How do I close my account with DP Crowd?

We have a regulatory requirement to maintain investor records for 7 years.

If you do not have a live account (ie current investments, money in wallets) and have not subscribed to receive communication from us, we will not be in touch with you again.

If you would like to update your communication preferences, you can do this via your account area on the platform.

How do I communicate with you?

To discuss anything relating to your account on DP Crowd platform you can communicate direct to [email protected],

How do I make a complaint?

We want to ensure you are not negatively impacted by this change but sometimes things go wrong. We would hope to resolve most issues straight away so please email us on [email protected] and [email protected] to tell us how we can help.

What you'll need to tell us so that we can help you:

  • Your personal details
  • What's gone wrong and
  • What you want us to do to put things right

We'll be in touch with you as soon as we can and let you know what will happen next. We'll try to resolve your complaint within 7 working days. For more complex issues it's likely that we will need longer to look into what's happened and we may ask you for further information to help us reach a decision. We'll give you regular updates.

If you're unhappy with the outcome UK Residents can ask the Financial Ombudsman Service (FOS) to carry out an independent review of your complaint. In any event, you have the right to ask the FOS to review your complaint if we've been unable to resolve it within 8 weeks.

The FOS can help UK residents with most complaints if you are:

  • A consumer
  • A business employing fewer than 10 persons that has an annual turnover that doesn't exceed €2 million

If you are unsure whether the FOS will consider your complaint, please contact them directly for advice. The service the FOS provides is free and impartial and contacting them at any stage of your complaint will not affect your legal rights. The contact details for the FOS are:

The Financial Ombudsman Service
South Quay Plaza
183 Marsh Wall
E14 9SR

Their phone numbers are +44 (0)300 123 9123 or +44 (0)800 023 4567.

You can send an email to: [email protected]

What do I do if my personal details change?

You are able to update your personal details (address, password, marketing preferences) via the platform in your account. You can add or update your bank account details via your portfolio.

If you require any further updates, please contact us via the platform messaging service.